Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods. In the case of a contract for multiple goods ordered in a single order but delivered separately, or ordered in several orders and delivered together, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform

SailGREEN Sandra Kurzweil, Waldmüllerstraße 3, 2542 Kottingbrunn (Austria), info@sailgreen.at

by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although it is not mandatory.

You may also exercise your right of withdrawal online at sailgreen.at. If you use this online option, we will promptly acknowledge receipt of your withdrawal on a durable medium (e.g. by email), including the content of your withdrawal declaration as well as the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

 

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have provided proof that you have returned the goods, whichever occurs first.

You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value results from handling the goods in a way that is not necessary to establish their nature, characteristics, and functioning.

 

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the supply of:

• goods made to the customer's specifications or clearly personalized;

• goods that are not prefabricated and for whose manufacture an individual choice or decision by the consumer is essential, or which are clearly tailored to the consumer's personal needs.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To

SailGREEN Sandra Kurzweil, Waldmüllerstraße 3, 2542 Kottingbrunn, info@sailgreen.at

I/We () hereby give notice that I/we () withdraw from my/our () contract for the sale of the following goods () / for the supply of the following service (*).

Ordered on (): ____________________________________ / Received on (): ____________________________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: